Refund policy

We want you to love your purchase. If you’re not satisfied, we’re here to help.

✅ Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund or replacement if a product:

Has a major fault

Is significantly different from the description

Is not fit for purpose

We do not offer refunds for change of mind.

🛠 Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described:

Email narumaluna@gmail.com within 14 days of delivery

Include your order number and clear photos of the issue

We will assess the case and arrange a refund, repair, or replacement as appropriate.

🔄 Return Conditions

Items must be unused and in original packaging.

Return shipping costs are the customer’s responsibility, unless the item is faulty.

📦 How to Start a Return

Please contact us at narumaluna@gmail.com with the subject line:

“Return Request – Order #[your order number]”