Shipping policy

Thank you for shopping with Naruma. We aim to provide the best delivery experience possible.

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

We ship directly from our international suppliers.

Australia: 7–20 business days

Rest of the World: Delivery times vary by country

Please allow additional time for customs clearance and local postal delays.

Shipping is [Free / Flat Rate / Based on weight or destination].

Total shipping costs are calculated at checkout.

Once your order is shipped, you’ll receive a confirmation email with tracking details (if applicable).

International orders may be subject to customs fees, duties, or taxes.

These charges are the customer’s responsibility.

If you haven’t received your order within 30 business days, please contact us at narumaluna@gmail.com with your order number.

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